ABSTRACT
The Omani banking industry still lags behind in keeping up with the full adoption of e-banking technologies in delivering its services. Nevertheless, this might have changed to some extent with the spread of the Corona Virus (COVID-19) which forced financial institutions around the world to temporary close most of their branches and operate mostly on an online basis. The purpose of the study is to investigate customers' perception of E-Banking Adoption in the Omani context during the COVID-19 pandemic. Specifically, the focus is on determining the aspects that would potentially increase the acceptance and usage of E-banking services from the customer's perspective. A questionnaire was developed with the purpose of collecting data from total sample of 200 banks' customers in Oman. In terms of data analysis, linear regression and t-tests were used. The results indicated that bank customers in Oman have a high willingness to use E-banking services. On the other hand, the findings revealed that perceived ease of use, uncertainty, facilitating conditions and self-efficacy has a significant effect on E-banking adoption and hence are have the potential to increase the adoption of E-banking services in Oman. The study contributes significantly to the behavioural and innovation adoption theories. In addition, it contributes in developing policies and setting improvement measures in the banking industry. © The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2022.
ABSTRACT
Purpose: This study aims to explore the antecedents of donors' attitudes toward fundraising campaigns to fight COVID-19 in the United Arab Emirates (UAE) during the pandemic crisis. This manuscript identified how moderating effects of ethical dimensions can strengthen the relationship between trust in charity and charity projects with their attitude to raise funds to mitigate pandemic repercussions. Design/methodology/approach: This study follows a quantitative approach by administering survey instruments to collect the data from the sample of respondents. A total of 391 responses were obtained adopting snowball sampling and analyzed through structural equation modeling (SEM) to derive meaningful results for path analysis. Findings: The findings of this study indicate that certain insights need to be considered to trigger the donors' attitude toward raising or participating in charity-oriented campaigns, especially during pandemic situations. For instance, organizing more transformable processes in charity projects and establishing more trust factors among donors is highly essential in charity activities. Similarly, promoting ethical dimensions of the donors toward supporting the vulnerable more effectively and encouraging them to participate or organize philanthropic activities certainly benefit and support this noble cause. Practical implications: This study will help the government and nonprofit organizations in devising their campaigns for raising funds. The findings of this study suggest that ethics is an important consideration and driver for donors in philanthropy-serving organizations and individuals. Originality/value: This research contributes to the literature on donation and philanthropic studies focusing on fundraising campaigns attitudes during COVID-19. This study contributes influential factors and attitudes of individuals and organizations toward charity and philanthropic service. © 2022, Emerald Publishing Limited.
ABSTRACT
Purpose This study aims to explore the antecedents of donors' attitudes toward fundraising campaigns to fight COVID-19 in the United Arab Emirates (UAE) during the pandemic crisis. This manuscript identified how moderating effects of ethical dimensions can strengthen the relationship between trust in charity and charity projects with their attitude to raise funds to mitigate pandemic repercussions. Design/methodology/approach This study follows a quantitative approach by administering survey instruments to collect the data from the sample of respondents. A total of 391 responses were obtained adopting snowball sampling and analyzed through structural equation modeling (SEM) to derive meaningful results for path analysis. Findings The findings of this study indicate that certain insights need to be considered to trigger the donors' attitude toward raising or participating in charity-oriented campaigns, especially during pandemic situations. For instance, organizing more transformable processes in charity projects and establishing more trust factors among donors is highly essential in charity activities. Similarly, promoting ethical dimensions of the donors toward supporting the vulnerable more effectively and encouraging them to participate or organize philanthropic activities certainly benefit and support this noble cause. Practical implications This study will help the government and nonprofit organizations in devising their campaigns for raising funds. The findings of this study suggest that ethics is an important consideration and driver for donors in philanthropy-serving organizations and individuals. Originality/value This research contributes to the literature on donation and philanthropic studies focusing on fundraising campaigns attitudes during COVID-19. This study contributes influential factors and attitudes of individuals and organizations toward charity and philanthropic service.